Dispatch time: If the item is in stock with us, it will be dispatched within 2-3 days (excluding weekends), otherwise the order will be dispatched within 7-10 working days unless the product states otherwise.All items will show an "in stock" status if they are showing available with the brand. This does not mean physical stock here.
Footwear is ordered from our suppliers in the US and Spain and will take 4-16 weeks. New Rocks are custom made to order and will take at least 6 weeks.
UK Delivery Times: Items can be sent in any of the following ways: 1st Class: 1-4 working days. Economy: 2-6 working days. Special Delivery: 1 working day (before 1pm the next working day) Standard Parcels: Up to 1 week. Courier: 1-4 working days.
Non UK Delivery Times: Airmail: 7-28 working days. PLEASE NOTE - If you choose airmail, you are choosing not to have the ability to track your item.
Postage is £3.99 for second class and £4.99 for first class on all orders delivered in the UK. Most items are dispatched within 2-3 days, all items are dispatched within 7-10 working days unless we contact you to arrange otherwise or unless stated on the item description. This excludes shoes, Banned items, Chooseday items and preorders which have their own timescales (please see the item descriptions).
Please note, Next day delivery is not an option available on the website. If you require an item to be dispatched urgently and/or via Next Day Delivery, please send us an email (Buyer is responsible for the additional postage cost of next day).
All Recorded Delivery and Special Delivery parcels require a signature on delivery and some items will need to have somebody at home to receive if they are too big to fit through the letterbox. If you unable to accept delivery, your parcel will be held at your local delivery office awaiting redelivery or collection. In cases where this is not arranged and the parcel is returned to sender, buyer is responsible for the cost of resending the parcel to them. Overseas parcels over £30 in value will be required to pay for signed and tracked delivery.
International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
We cannot and will not mark parcels as gift or anything other than commercial goods on any applicable customs forms for overseas orders as this is against the law, nor will we reduce the value of the parcel as this directly infringes customs law. Both buyer and seller are liable for prosecution if we do so.
If your parcel has not yet arrived
Orders are dispatched via the postage methods above, please see the delivery section above for Royal Mail's delivery aims.
We aim to dispatch all in stock orders within 2-3 working days and all other orders within 7-10 working days, please note once an item is dispatched the postage method selected cannot be upgraded, and we cannot affect the delivery time of your item once it has been posted.
If your parcel has not arrived within the time stated on the delivery table above, please check the following locations to locate your parcel:
Adjacent neighbours, as parcels are sometimes left in their care
Other members of your household, as they may have accepted the parcel on your behalf
Any outhouses you have where a parcel may be left if it cannot fit through your letterbox
Your local Royal Mail sorting office (not the local Post Office) to see if the item has been returned to the depot as undelivered and awaiting collection.
If your parcel is still not located at this point, please contact us and we will check that the parcel has not been returned to our local Royal Mail sorting office. If parcels are still not located within 15 working days (20-25 working days for international), we will open a lost mail investigation with Royal Mail. A replacement will be sent where possible. A refund will only be issued for lost items if we are unable to replace the order. This time frame is set by Royal Mail, not ourselves.
Please note - all Royal Mail parcels are sent via their website where they encrypt the barcodes. If a parcel is falsely stated as missing and has been received by the buyer, Royal Mail and Little Booteek have the right to take legal action. You will be asked to officially declare your parcel lost to protect Little Booteek against false claims.
In the case of items that are delayed or missing, we endeavour to work with our buyers to ensure that any issues are resolved swiftly and appreciate continued contact to enable this process. Please feel free to contact us with any problems or questions you may have.