PLEASE USE THE RETURN FORM ATTACHED BELOW. Print and return in your parcel.
In keeping with our obligations as a business, we offer a returns policy. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us within 14 days of placing your order. If you wish to cancel custom made New Rocks, it must be done within this timescale. After this period they are not able to be cancelled as they will be being made in the factory to order.
If you wish to return an item, we must be notified within 14 days of receipt of your item, and all returned items must be received back with us within 28 calendar days of receipt of your item to be eligible for refund. Any returns received outside of this period will be dealt with at our discretion and will only be eligible for store credit if accepted as a return. Any returns not notified within 14 days of receipt of the item will only be eligible for store credit.
We do not exchange any items. If you return an item, you will be refunded automatically. If you still require this item, you will need to reorder it.
Please note, Earrings and contact lenses are non returnable due to health and hygiene.
Please note, New Rocks are custom made to order. We do not accept returns for custom made items unless they are faulty.
PLEASE NOTE: We do NOT accept returns for the following:
- Mystery items - you are agreeing to the item being sent to you at random.
- Custom made items or made to order items - This includes launch deals which will be ordered specifically for you.
- Theme boxes - These are custom made, personalised items and are non returnable.
- Face Masks - these are custom made to order.
If an item is returned to us that is non returnable, you will be required to pay for postage for it to be returned to you.
RETURN ITEMS MUST BE IN THE SAME NEW, RESALEABLE CONDITION IN WHICH THEY WERE SOLD, WITH ALL ORIGINAL TAGS AND PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY RETURN ITEM THAT IS RECEIVED THAT DOES NOT MEET WITH THIS REQUIREMENT!!
*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund. If you wish to have these items returned to you, this will be done at cost*
Faulty/incorrect items will either be repaired, exchanged or the cost refunded upon receipt of the returned item. Items must be returned with all original packaging. Unless the item is faulty, we are unable to accept perishable or personalised items for refund, we are also unable to accept make up and cosmetics, piercing accessories, hosiery, underwear and swimwear items for refund due to hygiene reasons. Custom made and personalised items are also excluded from our returns policy.
Please return items to:
Little Booteek Limited
Unit 2 Bath Lane
We recommend obtaining a free certificate of posting for all return items. We cannot be held responsible or accountable for return items lost or damaged in transit. All return items must be adequately packaged to prevent damage, usually the packaging in which the item was sent can be used for its return. The return parcel should include a cover note with your name, address and nature of return to avoid any delays. We will not be held responsible for customers using an incorrect address for returns.
Please note, return postage costs are the responsibility of the buyer and will not be reimbursed.
We will refund the cost of the return item(s) to you within 14 days of receipt of the returned order in satisfactory condition.
This does not affect your statutory rights.
Refunds and Exchange
Refunds will be made as soon as possible. An item returned back to us will be refunded within 7 working days of receipt. An order which has been cancelled will be processed as soon as possible and always within 30 days of the order. We will not be obliged to offer any additional compensation for disappointment suffered. We do not carry out exchanges. You will need to reorder your item if you wish to exchange.
Your order is an offer to buy from us. No acceptance of that offer is made until we despatch an item to you, at which point a contract will be formed between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy above.
We reserve the right, in our discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and payment has been received.
If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and advise you when the item will be approximately be sent.